Hotel manager's account of the recent events in Bavaria over the past few weeks
In a heartfelt appeal on Instagram, Kerstin Bezold, the manager of Schlosshotel Steinburg in Bavaria, has addressed the issue of disrespectful guest behavior towards her staff, particularly at the reception. The post, which has received over 3,000 likes and overwhelming support in the comments, highlights the importance that Kerstin places on fair and friendly interactions within her hotel[1][2].
Kerstin shared several recent incidents involving guests insulting and yelling at employees. She drew a clear red line, stating that disrespect is a no-go for her and those who disrespect her employees are not welcome at the Steinburg Castle Hotel.
The hotel manager criticizes the treatment of her employees, stating they are responsible for everything and are the first to take the blame. This sentiment is echoed by a hairdresser from Bavaria, who recently vented her frustration over customers behaving similarly to the issues faced by the Steinburg Castle Hotel.
The Bavarian State Police also commented, "Respect is not a one-way street." The hotel's team, consisting of over 100 passionate individuals, are looking forward to serving guests, with the hotel boasting the most expensive hotel suite in Germany[3]. Despite the challenges, the employees at Steinburg Castle Hotel are considering resignation due to the unfair treatment they face[4].
Kerstin's emotional appeal has resonated with many, with one Instagram user writing, "Bravo! Thank you for these words. Not only in gastronomy, but in all service industries, one is now the doormat of the nation." The issue of respectful treatment towards hotel workers is gaining attention, with Kerstin's stance serving as a call to action for better guest behavior in the hospitality industry.
[1] [Instagram post link] [2] [News article link] [3] [News article link] [4] [News article link]
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