Raleigh municipality plans to construct a new GoRaleigh Access infrastructure
The city of Raleigh, North Carolina, is building a new GoRaleigh Access facility for paratransit users. This modern facility, scheduled to be completed on-time and within budget, aims to become a new national paratransit standard.
The current GoRaleigh Access facility, built in the 1970s on top of a landfill from the early 1900s, has become unsafe and too old to meet today's needs. The new facility, covering about 31,400 square feet, will be durable, resilient, and sustainable, and will focus on finding solutions that improve the employee experience and can increase retention.
The new facility will host call centers for both Raleigh and Wake County, scheduling more than 2,000 daily trips for people with disabilities, older adults, and rural residents who rely on public transit in Raleigh and Wake County. It will also provide ADA eligibility testing for the paratransit program.
The maintenance garage will feature eight bays for vehicle work, storage for parts, and office space for maintenance staff. Additionally, it will include separate areas for cleaning and washing vehicles. The facility will be barrier-free, welcoming, safe, and secure, going beyond ADA accessibility.
The design phase of the project began with Stantec in June 2025, and a Master Planning Charrette was conducted in August 2025, during which a desired layout of all exterior areas and buildings was chosen. The firm involved in the design phase of the GoRaleigh Access project is Kimley-Horn.
City staff and Stantec met with end users of GoRaleigh and GoWake paratransit operations to kick off programming efforts in July 2025. The new facility will also have approximately 17,700 square feet of office and operations space.
The project aims to consolidate operations, improve efficiency, and reduce operational costs by bringing the city/county, the call center, administrative, and operations under one roof. It also aims to strengthen partnerships and build trust within the community. Furthermore, the facility should be future-proofed to accommodate growth and change, and be an LEED Silver Facility.
The new GoRaleigh Access facility is expected to become a model paratransit facility, providing a much-needed upgrade to the current system and improving the experience for paratransit users in Raleigh and Wake County.
Read also:
- Benadryl: Impact on Pregnancy, Breastfeeding, and Beyond
- Affordable Luxury and Economy Converge in the 2025 Lexus LBX: Compact luxury car unites budget-friendly pricing, efficiency
- Company manufacturing Plumpy'Nut is thrilled beyond belief!
- Enhancements to Networking in Senior Care, Fedding Positive Experiences for Service Providers and Elderly Residents
